Short answer: Yes. Create a ticket in Discord.
We currently process all refunds based on individual circumstances, initiated by the artist who was commissioned.
Unless otherwise specified, VGen and payment processing fees are not refunded and must be charged to either the artist or client.
If you’d like to initiate a refund, please create a ticket in Discord and explain why you’re looking to process it and who will be responsible for the fees.
Note on PayPal
While you can initiate refunds directly from your PayPal dashboard, please still create a ticket in Discord so that we can ensure your VGen dashboards reflect the refund properly.
Note on full refunds
Service and payment processing fees are not returned when issuing a full refund on either PayPal or VGen Payments.
The entire balance will be taken from your PayPal or VGen balance, depending on how the client originally paid.
Negative PayPal Balance
PayPal will sort out negative balances directly with you.
Negative VGen Payments Balance
If you have a negative balance for more than 14 days, you will be billed the entirety of your balance + 2.9% + $0.30.