Short answer: Depends on the circumstances.
If client paid using VGen Payouts
If a client issues a chargeback, we will work with our payment processor and the client’s bank to investigate the details.
In cases of buyer remorse
We will work with you and your client to find the right solution forward.
In cases of fraud (ex stolen credit card)
You will not be charged any fees for the chargeback (we will cover it) but the funds will need to returned to their rightful owner. We will then block the card from future purchases on VGen.
Make sure you never encourage clients to issue any chargebacks as this negatively impacts our ability to process any payments. Users who tell others to issue chargebacks may cause your accounts to be frozen or suspended.
If client paid using PayPal
If a client issues a chargeback or dispute via PayPal, you will be responsible for coordinating with PayPal to investigate the details. We can help provide any commission details but you are ultimately responsible for your own case.