Short answer: Contact your client ASAP so that they can plan accordingly. Once the guaranteed delivery date passes, you may be penalized. If you have an extenuating circumstance, create a ticket in Discord.
If you foresee possible delays to your delivery, be sure to keep your clients updated so that they can plan accordingly and try to be as accommodating as they can be.
Clients will almost certainly be more upset if you delay without an updates vs being forthcoming. The sooner you let the know the better.
Once your guaranteed delivery date passes:
- Clients will have the option to cancel their commission without any penalty: this means that they will get a full refund and any unreturned fees will be charged to you
- Your "Delivery date accuracy" stat will be negatively impacted
- Your client may also leave a negative review
We strive to be fair to both artists and clients and we understand that sometimes things outside of your control happens.
If you have an extenuating circumstance - ie. health, safety, loss, personal issue - and have maintained proactive communication with your client to let them know about delays as early as possible, please create a ticket in Discord and we'll evaluate to adjust penalties accordingly.