Short answer: Depends on the circumstances.
If client paid using VGen Payouts
If a client issues a chargeback, we will work with our payment processor and the client’s bank to investigate the details.
In cases of buyer remorse
We will ask the client to rescind their chargeback claim while working together to find a better resolution.
If the client insists on proceeding with the chargeback due to buyer's remorse, we will work with the client's bank to prove their purchase was valid and subsequently suspend their VGen account and ban their their email and credit card for breaking our Terms of Service.
In cases of fraud (ex stolen credit card)
You will not be charged any fees for the chargeback (we will cover it) but the funds will need to returned to their rightful owner. We will then block the card from future purchases on VGen.
Make sure you never encourage clients to issue any chargebacks as this negatively impacts our ability to process any payments. Users who tell others to issue chargebacks may cause your accounts to be frozen or suspended.
If client paid using PayPal
If a client issues a chargeback or dispute via PayPal, you will be responsible for coordinating with PayPal to investigate the details. We can help provide any commission details but you are ultimately responsible for your own case.