Short answer: Nello Labs is a subsidiary of VGen that helps us power VGen Payments behind the scenes. You may see it referenced on your payout information, but that’s still us. No need to worry!
About Nello Labs
Nello Labs is a subsidiary of VGen. Its only purpose is to support our payment processor, Stripe Express, which powers VGen Payments.
If you visit nello.co, you’ll be redirected straight back to VGen. Same team, same platform.
Seeing Nello Labs on your payouts
Artists, if you notice Nello Labs referenced on your payout information, there’s no need to be alarmed. The descriptor may appear in a few different ways, such as nello labs, nello.co, nello/ co, or similar variations.
It’s all still us, and your payouts are coming from VGen as expected.
Have questions? Contact us at help@vgen.co or create a support ticket in our Discord~